At ELIO, we want you to love what you wear — not just receive it
That’s why we offer returns and exchanges within 14 days from the delivery date.

To be eligible:

• Items must be unused and unworn
• Returned with original packaging and tags
• Must not be washed or damaged

If you need to return your order, please Contact us through our customer support channels for assistance.

Processing Time:

• Cairo, Giza and Other Governorates: 5–7 working days from the pickup date (including quality check).

Pickup:
Your item will be collected within 48 hours of submitting your return or exchange request.

Condition:
If the product is returned in any condition other than its original state, it will be sent back to you.

Delivery Fees:
Delivery and return shipping fees will be deducted from the refund amount and are non-refundable.

Refund Options

We offer several options depending on your payment method:

1. Cash on Delivery (COD)

If your order was paid in cash upon delivery, the refund amount will be transferred within 7–10 business days after inspection

2. Installment & Payment Gateway (Valu, Souhoola, Premium, Contact, Halan, Seven, Aman, Tru)

If your order was paid using one of these payment methods, the refund will be:

• Processed within 48 business hours, and
• Reflected in your account within 3–5 business days.

3. Bank Card or Bank Account Payments

If the payment was made via bank card or direct bank transfer, the refund will be:

• Processed within 48 business hours, and
• Reflected in your account within 3–14 working days, depending on your bank’s policies.

Exchange Policy

You can easily request an exchange if:

• The size doesn’t fit
• Or you prefer a different item

Exchanges are accepted within 14 days of delivery

To request an exchange, please Contact us through our customer support channels for assistance.

Processing Time:

• Cairo & Giza: 5–7 working days from the pickup date.
• Other Governorates: 7–10 working days from the pickup date.

The exchange process begins once the original item is collected and passes the quality inspection.

Contact Us

• Customer Service Phone: +201276880000
• (Saturday to Thursday, 10 AM – 6 PM)
• Social Media: Facebook, Instagram, or our Website Chatbot
  (Daily, 10 AM – 11 PM)
• Email: Elioegypt33@gmail.com